Contact’s Claims Management Services can be tailored to suit any situation. Some clients completely outsource their claims to us. In this scenario Contact assumes responsibility for accident reporting, early and safe return to work, appeal representation, cost recovery, medical management and tracking and reporting of progress to the client.

Contact’s programs begin as soon as the injury occurs and remain active and responsive throughout the return-to-work process. For some clients, we manage only the most problematic claims, depending upon clients’ internal resources.

Our Services in this area include:

Claim Administration

• Submission of employer’s injury reports to all WC boards
• Critical review of each claim for contentious issues
• Immediate identification of medical restrictions
• Return-to-work recommendations
• Early intervention
• Customized data collection and reconciliation using Contact nationwide online database

Claim Management

• Conduct file reviews
• Review cost implications
• Make submissions to all levels of WC
• Mediate, negotiate and arbitrate with WC and unions
• Representation at all levels of WC appeals

Appeals

Contact represents employers in every province at all levels of appeal using in both written and oral formats. We have an strong track record of positive outcomes for our clients.

Contact’s specialists focus on premium recovery to deliver maximum return to clients. This focus has produced millions of dollars in savings for our customers. Contact is unique in that we offer these services on a fee for services agreement or on a sliding scale contingency performance agreement. The sliding scale contingency ensures that the client receives the highest possible savings.

Our services in this area:

• Review of every costly claim
• Complete file review to determine recovery potential
• Customized fee structure to ensure highest client savings
• Appeals at all levels of WC Boards

Contact has worked with employers in all provinces to review existing Workers Compensation classification and/or initiate remedial action to obtain a lower classification rate.

Our services review:

• Industry rate classification to ensure lowest rate potential
• Payroll structure for errors
• Payroll segregation to improve rates
• Account segregation or merge to ensure minimum risk and maximum refunds